Next time I tried to log in I got an immediate email just like the first one telling me my access was suspended! After another 20 minutes on hold we went through the same process. I was given a temp password to use with my current id and was able to log in, change my PW and then my ID and view my account data. On the phone I was told that WF just changed some of their ID/Password rules and that is what kicked me out. Very annoying! I finally figured out that "0#' in answer to all questions gets you to a real person (after a 20-30 minute wait and continuous reminders that you can do all this on their web page - yeah, right.) That annoying phone number wanted all the same information the web page asked for and also refused to recognize it. After trying the various ways it offered me to prove myself and change my password it finally gave me a phone number to call. Going to their web page didn't help - it didn't acknowledge that I existed and could not find my mortgage account number. Took me 'till today to get it squared away. This just happened to me the day before yesterday. Or sooner, if there is 24/7 phone support. That's a bit harder to "verify" - or disprove by successfully logging on.Īnd yes, call them tomorrow morning. Often the scam emails warn that the account will/might be suspended "unless" one clicks on the link, etc. Only use their *regular* website access, the one you've used in the past. So FIRST: DO NOT CLICK ON ANY LINK IN THE EMAIL, and do NOT go to any website address that email provides (and don't call any number in that email, either).ĭid you try to log in? Obviously, if you can, then the email was a scam. There are indeed lots of emails like this that are scams. Whats my best move? just call them up to verify? As a safety measure, we have suspended your access to Wells Fargo Online® because we detected a possible unauthorized attempt to sign on to your account.ĭoing a quick google search, this could be a scam. Account fees (e.g., monthly service, overdraft) may apply to Wells Fargo account(s) with which you use Zelle ®.Account security is a top priority for Wells Fargo. Your mobile carrier's message and data rates may apply. For more information, view the Zelle ® Transfer Service Addendum to the Wells Fargo Online Access Agreement. To send or receive money with a small business, both parties must be enrolled with Zelle ® directly through their financial institution’s online or mobile banking experience. Payment requests to persons not already enrolled with Zelle ® must be sent to an email address. The Request feature within Zelle ® is only available through Wells Fargo using a smartphone. Neither Wells Fargo nor Zelle ® offers purchase protection for payments made with Zelle ® - for example, if you do not receive the item you paid for or the item is not described or as you expected. For your protection, Zelle ® should only be used for sending money to friends, family, or others you trust. Transactions between enrolled users typically occur in minutes. checking or savings account required to use Zelle ®. Once it’s set to Spanish, Wells Fargo Online will appear in Spanish on Wells Fargo-supported devices, and you will start receiving eligible alerts and other communications and notices in Spanish.Įnrollment with Zelle ® through Wells Fargo Online ® or Wells Fargo Business Online ® is required.
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